AI Agents and Custom Software for Australian SMEs | Svolta
Custom software and AI agents for growing businesses

Remove the bottlenecks slowing your business down.

We find the repetitive work holding your team back, then build software and AI agents around the way your business already works. The software handles the repeatable steps. Your people handle the unusual cases and important decisions.

How we help

Ask. Measure. Build. Support.

Start with AI Consulting when you need practical direction. When one bottleneck is ready, we measure it, build the fix around your business, and support it after it goes live.

Choose your starting point
00AI Consulting

AI Consulting

Two 1:1 action calls a month. Written action list every call. Straight answers on tools and pitches. We work with operators across Australia, including a lot of Sydney businesses. Cancel anytime.

What changes

From paper slips and a whiteboard to one ordering system.

Orders land in email and on the phone, get written down by hand, then fight for space on a board. We turn intake, scheduling, and exceptions into software, with people still on the judgment calls.

How ordering ranInbox · slips · board
  • Wrong quantity
  • Wrong address
  • Desk is the bottleneck
How ordering runsOrdering · production
Digital dispatch board with order triage queue and vehicle schedule by day
The whiteboard is now a live board: triage, vehicles, and schedule.

One named workflow. The same pattern works for intake, dispatch, routing, and exception review. Not a boxed product for every business.

How the work gets done

The software does the legwork. Your people make the calls.

It gathers information, checks the rules, prepares the work, updates your systems, and flags anything unusual. Your team stays in control of the decisions that need experience.

One job, from start to finish

  1. Pulls the right information

    It gathers the records needed to start the job.

    Your team

    Sets the rules

  2. Completes the routine steps

    It follows the rules your team has agreed.

    Your team

    Reviews where needed

  3. Flags anything unusual

    Missing information or unusual cases go to a person.

    Your team

    Makes the difficult call

  4. Updates your systems

    It saves the result and keeps a record of what happened.

    Your team

    Checks the result

This approach works for jobs such as preparing quotes, entering orders, chasing suppliers, updating customers, producing reports, and reconciling invoices.

Who we help

Built for growing businesses held back by repeat admin.

The best fit is a business where the same work moves through email, spreadsheets, and business software every week—and good people spend too much time copying, checking, or chasing it.

01

Trades & field service

We build agents that turn job notes, photos, supplier prices, and service history into quotes, updates, and close-out paperwork your team can review instead of rebuild.

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02

Agencies

We build agents that help agencies turn research, drafting, reporting, QA, and client updates into review work instead of blank-page work.

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03

Suppliers

We build agents that handle supplier emails, order updates, quote requests, stock questions, and weekly reports so the team stops copying facts between systems.

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04

Retail & ecommerce

We build agents that help retail operators handle order questions, returns, stock mismatches, supplier delays, and weekly trading reports.

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05

Equipment hire

We build agents that help hire teams handle availability checks, quote prep, damage reports, service records, and invoice exceptions.

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06

Facilities

We build agents that help maintenance providers handle work orders, technician notes, SLA updates, close-out packs, and client reports.

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07

Subcontractors

We build agents that help subcontractors prepare quotes, variations, site updates, close-out packs, and supplier follow-ups.

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08

Light manufacturing

We build agents that help manufacturing and industrial service teams handle quote prep, order entry, QA paperwork, supplier follow-up, and maintenance records.

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09

Freight admin

We build agents that help container and freight-admin teams handle customer service, quote prep, document matching, and invoice reconciliation.

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Works with your existing tools

No extra system for your team to manage.

We connect the software to the email, CRM, job system, ERP, documents, and records your team already uses.

SalesforceHubSpotMicrosoftGoogle DriveGoogle DocsGoogle WorkspaceMicrosoft TeamsSlackOutlookZendesk
SAPNetSuiteXeroQuickBooksStripeAWSMicrosoft AzureGoogle CloudSnowflakeServiceNowNotionAtlassian
SnowflakeDatabricksBigQueryAWSMicrosoft AzureGoogle CloudSlackMicrosoft TeamsNotionAtlassianTableauFivetran
XeroMYOBServiceM8ProcoreSimPROAroFloOutlookSlackHubSpot
CRM & sales
SalesforceSalesforceHubSpotHubSpotDynamics 365Dynamics 365PipedrivePipedriveZohoZohoGongGong
Support & ITSM
ServiceNowServiceNowZendeskZendeskIntercomIntercomFreshworksFreshworksJira Service MgmtJira Service MgmtSalesloftSalesloft
Finance & ERP
SAPSAPNetSuiteNetSuiteWorkdayWorkdayXeroXeroMYOBMYOBQuickBooksQuickBooksSage IntacctSage Intacct
Field service & jobs
ServiceM8ServiceM8ProcoreProcoreSimPROSimPROAroFloAroFlo
Payments & spend
StripeStripeCoupaCoupaRampRampBrexBrexBill.comBill.comExpensifyExpensify
Data & warehouse
SnowflakeSnowflakeDatabricksDatabricksBigQueryBigQueryPostgreSQLPostgreSQLFivetranFivetrandbtdbt
Collaboration
SlackSlackOutlookOutlookMicrosoft TeamsMicrosoft TeamsNotionNotionAtlassianAtlassianAsanaAsanaGoogle WorkspaceGoogle Workspace
Models
OpenAIOpenAIAnthropicAnthropicMistralMistralGeminiGeminiLlama (open weights)Llama (open weights)AWS BedrockAWS Bedrock

Model-agnostic by design. We route per task and swap providers without a rewrite.

How we think about the work

If your best people repeat it every week, it may be a software job.

The best first bottleneck is rarely flashy. It is usually preparing quotes, entering orders, chasing suppliers, updating customers, building reports, or reconciling invoices.

We build software that gathers the information, completes the repeatable steps, and hands unusual cases to the right person. Your team keeps the work that needs judgment.

We start with one bottleneck and agree how to measure it. If the numbers do not support a build, we tell you before you spend the build money.

The Svolta team
Your system, your rules

You stay in control.

Before anything goes live, we agree what the software can read or change, where a person must approve the work, where your data stays, and what history your team can see.

Provider and Svolta status

Provider evidenceReviewed for the selected stack
Svolta statusNo provider certification claimed

Engagement-specific controls

  • Written boundary. Data location, providers, access, retention, and deletion are recorded in the engagement scope or DPA.
  • Scoped logging. The Order states which actions and source records are logged for the accepted workflow.
  • Human review. The workflow's exception and approval points are agreed before production use.
Common questions

The questions people ask before they book.

Plain answers to the questions that come up before a free consultation. If yours is not here, bring it to the call.

It is a paid measurement engagement for one bottleneck. We define the workflow boundary, KPI, current performance, exception types, problem cost, systems, and access needs, then hand you a fixed Launch scope. You keep the pack either way. If the same workflow proceeds to Launch with Svolta, the Launch price already includes that scoping work.

Workflow Scoping measures the current KPI and sets a conservative minimum before Launch. We do not apply another client's percentage to your operation. The production workflow handles the repeat path; your team keeps exceptions, approvals, and judgment calls.

If you have a senior technical team with real delivery and production-support capacity, build it. You have the domain knowledge and records; Svolta brings workflow measurement, integrations, exception design, quality checks, and production operation. Workflow Scoping is useful either way because it gives either team the same boundary to build against.

The Launch runs inside your environment and ownership follows the signed engagement terms. You receive training, runbooks, quality checks, source records, and operating notes. AI Accelerator earns its place by supporting the accepted system and providing bounded change capacity; it does not depend on holding your code or business data hostage.

The answer depends on the engagement. The signed scope or DPA identifies the deployment, providers, data location, model settings, access, retention, and logging required for the workflow. A client-owned deployment can be scoped where needed. We do not claim one universal hosting, retention, training, or logging configuration on the website.

Workflow Scoping is usually 1 to 2 weeks. Launch timing depends on the integrations, data, exception path, and acceptance scope defined in that Baseline Pack. The target is the first measured improvement 14 to 30 days after the production thin slice goes live, not a blanket promise that every complete Launch ships in 14 days.

Workflow Scoping and Launch are fixed-scope engagements, not seat licences. AI Accelerator is a monthly support engagement for the accepted production boundary; notice, included usage, and support terms are written into the agreement. New features and material changes are separately scoped. You own the pack and accepted build deliverables under the signed terms; Run is ongoing production value, not a data or code lock-in.

What is slowing your business down?

Bring us one job your team repeats every week. In 30 minutes, we will tell you whether custom software and AI agents could take a significant share of it off their hands.

Talk through a bottleneck